We are making some important changes to your Post Office Savings Account

Dear ,

We have made some changes to your terms and conditions. These changes will come into effect on or soon after the 1st March 2022.

You can access your new terms and conditions on our webpage. Here you will also be able to find any further help and information on these changes including FAQs and video guides.

There is an overview of the key changes below, and you’ll find full details of the changes in the table at the bottom of this email.

Please read this email carefully and keep it safe, just in case you need the information at a later date.

Why are we making changes to your Terms and Conditions?

We are always looking at ways to improve the service we provide to you by simplifying our products and continuing to keep your money safe.

As well as making some specific changes detailed below, we’ve also re-written your terms and conditions, so they are shorter, easier to read and provide you with the key information you need.

What’s changing?

Linked Account - For all savings accounts it is now necessary to provide details of a UK bank or building society current account in your name that can be ‘linked’ to your savings account. Please note:

• Electronic deposits and withdrawals will only be allowed from and to your linked account.
• Deposits from third parties, such as salary, pension or benefits payments, will no longer be allowed. You will need to arrange for these payments to be re-directed to your current account.
• Cheque deposits from your linked account will still be accepted.
• If your savings account has an ATM card today, you will still be able to make deposits and withdrawals using this card.

Email Address - All customers should now provide a valid email address. Please note:

• This will ensure we can get important messages about your account to you as quickly as possible.
• We will not email you with information about other products or services unless you have given us permission to do this.

Direct Debit - You will no longer be able to deposit money using Direct Debit. Please note:

• All Direct Debits deposits will be cancelled from 1st March 2022.
• If you want to continue making regular deposits you will need to set up a Standing Order from your linked current account.

What do you need to do?

You must make sure your details, such as your linked account and contact information, are up to date before 1st March 2022. The easiest way to do this is by logging into your savings account online and checking / adding your details.

Alternatively, you can provide the details of your linked account (the name on the account, the bank you hold the account with, your six digit sort code and your eight digit bank account number) and email address in writing to us at at our freepost address: Savings T&Cs, PO Box 2320, Belfast, BT1 9BL. Please also include your full name, address, savings account number and signature in your letter.

What if I have Department for Work and Pension or other Government payments coming into my account?

If you currently have any Department for Work and Pension or other Government payments coming into your account, it is really important that you get these redirected to your current account.

You can redirect any Department for Work and Pension payments directly through the Department for Work and Pension. You should contact the relevant government department in the way you normally do to update your bank details for your payment online or over the phone.

If for any reason you are unable to redirect these payments in advance of the 1st March 2022, please contact us as soon as possible on 0800 917 7892* so that we can understand your circumstances and work with you to agree the best way forward. We may be able to provide a solution to give you more time to redirect your payments.

I don’t have a Current Account, what should I do?

Don’t worry, there are a number of free, impartial organisations to help you obtain information and get support on how to open a current account or basic bank account from such as MoneyHelper (previously known as Money Advice Service) and Citizens Advice.

You can find details of the MoneyHelper at www.moneyhelper.org.uk/en or speak to them directly on 0800 138 7777*. Information from Citizens Advice can be found on www.citizensadvice.org.uk or by calling 0800 023 4567*.

Where can I get more help & support?

We hope you’ll be happy with your new, simpler terms and conditions but, if you’re not, you have the right to close your account without notice, charge or loss of interest. If you want to do this, please do this before the 1st March 2022. If we haven’t heard from you by this date, we’ll assume you’ve accepted the changes.

You can find copies of the new General Terms and Conditions, Key Product Information Documents and Transaction Information Boxes on our website.

If you would like any further help and information on these changes you can visit our dedicated webpage. Here you can access our FAQs and find video guides that will help you with how to login and update any of your details.

If you would like a paper copy of the terms and conditions then please write to at our freepost address: Savings T&Cs, PO Box 2320, Belfast, BT1 9BL.

If you’d prefer to speak to us for more guidance or support in updating your details please call us on 0800 917 7892* and we’ll be more than happy to help.

Thank you for saving with us.

Post Office Servicing

Changes to Terms and Conditions

Never respond to emails requesting sensitive information. In addition, you should be aware that fraudsters may try to imitate our emails to obtain information about you. We will never send you emails which ask you forsecurity information, if you receive such a request, even if it appears to be from us, do not respond.

Please do not reply to this email as the address is not monitored and any personal information you include may not be transmitted to us securely.

The content of this email is confidential and intended for the addressee only.If you have received it in error, please delete it immediately and let us know by calling us on 0800 169 7500*.

On occasion we may need to request personal information; this will be to comply with a legal obligation outlined in Our Privacy Notice. We will never ask for you to respond to such a request by email. If you have any concerns about the validity of an email please let us know immediately by calling us on 0800 169 7500*.

We also take your privacy seriously and want you to be clear about how your personal information is used. Further information about what information is collected, how it is used, who it is shared with and how you can control the use of your information can be found in our Privacy Notice at postoffice.co.uk/privacy

It is possible for data transmitted by email to be deliberately or accidentally corrupted or intercepted. For this reason, where the communication is by email, the Bank of Ireland Group does not accept any responsibility for any breach of confidence which may arise through the use of this medium. We have taken all reasonable care to ensure that this email and any attachments are error and virus free but it is your responsibility to have suitable software in place to help guard against potential adverse effects on your systems or data.